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SIGI
Stalled

Stalled signers don't slip.
They get nudged.

Sigi sends automatic alerts when a signer views but hasn't signed after 24 hours. Reminder frequency is configurable, with smart escalation.

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Stalled
How It Works

From stall detection to signed contract in 4 steps

Signer views but doesn't sign for 24 hours, first alert fires, reminder cadence runs, smart escalation handles repeat stalls.

1

24 Hour Threshold

Signer views but doesn't sign for 24 hours

When a signer has opened the contract, spent real time reading, and still hasn't signed after 24 hours, Sigi detects the stall. The threshold catches the case where the signer is clearly engaged but hesitating, which is the signal worth acting on.

  • Viewed
  • 24 Hour Threshold
  • Engaged But Hesitating
  • Auto Detected
2

First Alert Fires

First alert fires automatically

The moment a stall is detected, the first alert fires to the team responsible. It names the specific signer, the contract, the time since last view, and the suggested next action. The team sees the signal and acts without checking any dashboard.

  • Auto Fire
  • Signer Named
  • Contract Identified
  • Suggested Action
3

Reminder Cadence

Reminder cadence runs on the team's schedule

If the signer still hasn't signed after the first alert, the reminder cadence kicks in. The team configures the frequency: daily, every other day, every three days. It runs until signed or closed.

  • Configurable
  • Per Team
  • Until Signed
  • Or Closed
4

Smart Escalation

Smart escalation for repeated stalls

When a stall continues past multiple reminder cycles, smart escalation kicks in. The alert tone changes, more team members get looped in, and the contract surfaces with higher priority. Routine stalls and serious holdups get treated differently.

  • Escalation Trigger
  • Wider Audience
  • Higher Priority
  • Different Treatment
Why Teams Choose SIGI

Six reasons stalled signers stop slipping

Automatic alerts on stall, configurable reminder frequency, smart escalation. The team chases the right contracts.

Stalled signers stop slipping through the cracks

Stalled signers stop slipping through the cracks

A signer who viewed and didn't sign is a deal in progress. Without alerts, those contracts get forgotten. Auto alerts catch every stall.

Alerts pushed to the team, no dashboard polling

Alerts pushed to the team, no dashboard polling

The team shouldn't need to check a dashboard every morning for stalled contracts. Push alerts deliver the signal in real time.

Reminder frequency configurable per team

Reminder frequency configurable per team

Different teams operate at different cadences. Sales chasing close wants frequent reminders; legal prefers slower. The team configures the fit.

Smart escalation handles serious holdups

Smart escalation handles serious holdups

A contract stalled two days differs from one stalled two weeks. Smart escalation changes the tone, loops in more members, and raises priority.

Works with the team's existing chat tool

Works with the team's existing chat tool

Alerts push to the chat tool the team already uses. The picture lands where the team is already paying attention, so signals get real urgency.

Every alert tied to specific signer and contract

Every alert tied to specific signer and contract

An alert that just says a signer is stalled is useless. Each Sigi alert names the signer, the contract, the time since last view, and the next action.

Who uses SIGI stalled signer alerts
Deepak MehrotraDeepak MehrotraDeepak MehrotraDeepak Mehrotra

9400+

Teams catching stalled signers before they cost revenue

Built for teams whose revenue depends on contracts that don't slip through the cracks

Sales ops teams chasing close who can't afford a stalled signer found at quarter end. Founders waiting on high-value signatures who want a quiet nudge. Legal ops teams needing automatic follow-up.

Auto Alerts

On Stall

Configurable

Cadence

Smart

Escalation

Per Signer

Detail

Alert Layer

Pushes notifications when a signer stalls

When a signer has viewed but not signed after 24 hours, the alert fires automatically. The team gets notified in the chat tool they already use, with the specific signer, contract, and suggested action ready to act on.

Features

Everything the alert layer ships with

Auto alert on 24-hour stall, configurable reminders, smart escalation, per-signer detail, chat push.

Auto Alert On 24 Hour Stall

The moment a signer has viewed the document and not signed for 24 hours, the first alert fires automatically. No per-contract setup.

Configurable Reminder Frequency

The team configures how often reminders fire after the first alert: daily, every other day, every three days.

Smart Escalation Cadence

When a stall continues past multiple reminder cycles, escalation kicks in. Tone changes, more members get looped in, priority rises.

Per Signer Alert Detail

Every alert names the signer, contract, time since last view, and next action. The team acts immediately.

Chat Tool Push Delivery

Alerts push to the team's existing chat tool. The picture lands where the team already pays attention, so signals get real urgency.

Per Contract Routing

Different contracts route to different channels. Customer contracts to the account team, vendor to procurement, employment to HR.

Questions & Answers

Everything you need to know

What triggers alerts, configurable frequency, smart escalation, delivery, and per-contract setup.

A signer who has viewed the contract and not signed for 24 hours. The threshold catches the case where the signer is clearly engaged with the document but hasn't progressed to signature. Signers who haven't viewed at all are tracked separately as "not yet opened" since the signal is different and calls for a different team response.
The team picks the reminder cadence that matches their operational rhythm. Daily reminders for high urgency situations. Every other day for moderate cadence. Every three days for longer term agreements where heavier nudging would feel intrusive. The cadence can be set globally for all contracts or per contract type, so different categories get different rhythms.
When a stall continues past multiple reminder cycles, the alert system changes behaviour. The alert tone shifts from routine to urgent. Additional team members get looped in, typically the account owner's manager or a designated escalation contact. The contract surfaces with higher priority in the dashboard. Routine stalls and serious holdups get different team responses because they need different responses.
The team's existing chat tool, by default. Alerts push into the channels the team already uses so the stalled signer signals get the same operational urgency as the team's other workflow alerts. Email backup is available for teams that prefer it. The team picks channels and audiences during onboarding, and per contract routing handles different deal types automatically.
Signing Behavior Analysis detects stalled signers. Stalled Signer Alerts acts on them. Signing Behavior Analysis tracks every signer's behaviour, predicts likelihood, and surfaces stalls in the dashboard. Stalled Signer Alerts pushes the notification out automatically with configurable cadence and escalation. The two features work together. Detection plus action.
Yes, alert behaviour customises per contract or per contract type. High value deals get faster cadence and earlier escalation. Routine renewals run on lighter cadence. Specific signers can be flagged as priority. The team configures the rules once and the alerts respect them automatically. Per contract overrides handle the cases that don't fit any standard rule.
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5 min
average time to signed
0
risky clauses missed
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documents with audit trail
6
signing workflows supported
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